FAQs

The property does not accept payment vouchers for rent. Please use the available payment methods provided, such as the resident portal or in-office payment options. Contact the office for further assistance.

Keys can be picked up on move-in day starting at 10:00 AM and during office hours. Please ensure that all required move-in documents and payments are completed beforehand to avoid delays. Contact the office if you need to schedule a specific time or have additional questions.

Our community does not offer elevators in any of our facilities or buildings.

Yes, we offer contactless move-in options for your convenience. All required documents and payments must be submitted online or via email prior to your move-in date. On the day of move-in, keys and access instructions will be provided through a secure method. Please contact the office to arrange and confirm your contactless move-in process.

Our property does not have a specific towing company. Towing is handled by various local companies as needed based on parking violations or issues. If your vehicle has been towed, please contact the office for assistance, and we will provide the necessary information to help you locate your vehicle.

Guest parking is located off street. Please ensure that all guests park in the designated areas to avoid towing or violations. Contact the office if you need assistance identifying guest parking areas.

At the time, our community does not offer assigned parking spots. Please contact the office for more parking related requests.

Unfortunately, we do not permit work or commercial vehicles to be registered or parked on the property in addition to personal vehicles. We ask that all vehicles parked on the property be for personal use only. If you have any questions or need assistance, please contact the office for further information.

At our community, towing can be enforced at any time at the request of the leasing office. During office hours, our team will attempt to contact the vehicle's owner when available first. After office hours, towing may be enforced at any time due to parking or lease violations.

Every townhome at our property comes with a 2-car attached garage. There are no detached garages or covered carports for lease.

Every townhome at our property comes with a 2-car attached garage. There are no detached garages or covered carports for lease.

Currently, none of the amenities at our property are available for reservation. All amenities are available on a first-come, first-served basis. Please feel free to use the facilities as they are open, but be aware that availability may vary depending on demand. If you have any questions or need assistance, please contact the office.

Currently, none of the amenities at our property are available for reservation. All amenities are available on a first-come, first-served basis. Please feel free to enjoy the facilities when they are open, but keep in mind that availability may vary depending on demand. If you have any questions or need assistance, please contact the office.

Our property does not have a pool. However, if you're looking for nearby pool options or have any other questions about amenities, please feel free to contact the office for more information.

Our property does not have a fitness center. However, if you're looking for nearby gyms or fitness options, please feel free to contact the office for more information or recommendations.

Unfortunately, the clubhouse is not available for reservation at this time. It is available on a first-come, first-served basis. Please contact the office for more information or alternative event spaces.

Our furry friend owners and their guests may enjoy the Bark Park at any time.

No, the office does not hold packages for residents. We recommend having packages delivered directly to your apartment or using a third-party service for delivery.

No, our community does not have package lockers. We recommend having packages delivered directly to your townhome or utilizing other delivery services for secure handling.

Our property does not utilize package lockers. If you have questions about package delivery or need assistance with receiving packages, please contact the office for further information.

At our community, delivery times are dependent on the delivery carrier. common carriers including but not limited to USPS, FedEx, UPS, and Amazon will provide delivery instructions and tracking details directly to the resident. For deliveries from services including Uber, Lyft, or similar services, we recommend including access instructions and directions to your townhome.

No, our property does not have a courtesy officer onsite. For non-emergency issues after office hours, please use the resident portal to report your concern, or contact local authorities if the situation requires immediate attention.

No, there are no formal quiet hours in the community. However, we ask all residents to be respectful of their neighbors and keep noise levels reasonable, especially during late-night or early-morning hours.

No, our community does not have 24-hour surveillance. However, we encourage all residents to remain vigilant and report any suspicious activity to the office or local authorities to help maintain a safe environment.

No, there are no cameras in the parking lot areas. However, we encourage all residents to be mindful of security and report any suspicious activity through the resident portal at any time. If the situation is an emergency or requires immediate attention, please contact local authorities.

Yes, you can install security cameras, provided they are positioned within your apartment’s entryway and don’t capture shared spaces. Additionally, they cannot cause any damages upon installation or removal. Please notify management prior to installation to ensure compliance with community guidelines.

Utilities are billed separately from your rent. You'll receive information on how to set up your utility accounts when you move in.

The water bill is allocated. This means the total cost is divided among residents or units, often based on factors such as unit size, the number of occupants, or other agreed-upon criteria. If you’re unsure how the allocation is determined, you may want to check with your property management or water provider for details.

Our community is served by multiple electric providers, giving you options to choose the best fit for your needs. Common providers in the area include Green Mountain and Reliant Energy. You may go to www.powertochoose.com for competitive energy rates. For help setting up your account, feel free to contact our office, and we’ll guide you through the process.

Our community offers electric connections in every townhome. Please refer to your lease agreement or contact the leasing office for specific details regarding the utility connections in your apartment. Residents are responsible for setting up and maintaining their utility accounts with the appropriate service providers.

Guests are welcome to stay for up to 7 days. For stays longer than this, please contact management for approval to ensure all residents’ comfort and safety.

Guests are welcome to park behind the resident's attached garage or along the Off-Street parking.

For security and logistical reasons, package receiving and holding services are only available to residents. We recommend that guests arrange delivery to a nearby pickup location if needed.

No, there are no specific restrictions on the number of guests. We simply ask that all residents and their guests respect community rules and remain considerate of neighbors.

No, there’s no need to notify the office when you have guests for short visits. We simply ask that guests follow community rules and respect shared spaces during their stay.

Yes, we understand that pest control issues can be frustrating. However, before a transfer can be considered, all preventative measures must be followed, including treatment by our pest control provider. Please submit a request through the resident portal, and we will address the issue as soon as possible. If the problem persists after all efforts have been made, we can discuss potential transfer options.

Pest control services are available by request only. If you need treatment in your apartment, please submit a request in the resident portal to schedule a visit from our pest control vendor.

Yes, additional pest control services can be requested outside of the regular schedule. Please note that these services may be at the cost of the resident. Contact the office by submitting a request in the resident portal for details on pricing and to arrange a visit.

Our property does not participate in valet trash services. Residents are responsible for placing their trash bags curbside along the front of the townhome. Republic Services will drive through and collect trash every Monday and Thursday. If you need assistance or have any questions, please feel free to contact the office or submit a request in the resident portal.

There are no dumpster sites within the community. Curbside trash collection will occur every Monday and Thursday.

Our property does not participate in valet trash service. Residents are responsible for setting out their trash bags every Monday and Thursday, curbside, for Republic Services to collect when they drive through the property.

Our property does not participate in valet trash service. Residents are responsible for setting out their trash bags every Monday and Thursday, curbside, for Republic Services to collect when they drive through the property.

Our property does not participate in valet trash services. Residents are responsible for disposing of their trash in the designated dumpsters or trash bins located on the property. If you need assistance or have any questions, please feel free to contact the office by submitting a request in the resident portal.

At this time, our community does not offer recycling services. We encourage residents to explore local recycling programs and facilities in the area. If recycling options become available in the future, we will notify all residents accordingly.

No, the valet trash vendor does not currently offer recycling services. We encourage residents to use local recycling facilities or programs in the area for their recyclable materials.

Our property does not offer valet recycling services at this time. Residents are responsible for disposing of their recyclables in the designated community recycling bins, if available. We encourage residents to use local recycling facilities or programs in the area for their recyclable materials.

Currently, we do not offer resident events. However, we appreciate your interest and welcome any suggestions you may have for fostering community engagement in the future.

Currently, we do not offer resident events. However, we appreciate your interest and welcome any suggestions you may have for fostering community engagement in the future.

Our community welcomes a variety of pets, with a limit of 2 pets per townhome. However, aggressive breed restrictions apply for dogs. Exotic animals, including ferrets, rodents (excluding small caged pets like hamsters), snakes, lizards, or any poisonous animals, are not permitted. Please contact the office for the full pet policy, including size limits, breed restrictions, and any applicable fees.

Our pet policy requires a non-refundable pet fee of $400.00 per pet, and $20.00 per month in pet rent for each pet. If you have any questions or need further details, feel free to contact the office or submit a request in the resident portal.

No, fire extinguishers are not provided in individual apartments. However, fire extinguishers are available in common areas throughout the property. If you have questions about fire safety, please contact the office. For emergencies or serious safety concerns, contact local authorities immediately.

No, specific evacuation routes are not designated for individual townhomes. We encourage all residents to identify the nearest and safest outdoor areas in case of an emergency. If you need guidance or have questions about safety procedures, please contact the office or submit a request in the resident portal for assistance.

Additional access remotes or keys can be requested through the leasing office. Please note that there may be an associated cost for residents.

Currently, the fee for replacing lost or damaged access remotes/keys is $75.

Yes, we recommend that you replace the batteries in your remote control regularly. If you have any questions about the batteries or the replacement, please contact our office or submit a request in the resident portal for assistance.

Yes, to update your entry code, please contact our leasing office so that we may walk you through this process.

No, rekeying your apartment is not permitted.

No, there is no specific limit to the number of guest vehicles allowed to park. However, guests must follow all parking policies, including parking only in designated guest spaces. If you have questions about parking, please reach out to the office.

Guest vehicle registration is not required at our property. However, all guests must follow the parking policies, including parking only in designated guest spaces. If you have any questions, please contact the office.

No, our community does not offer guest parking passes. If you have any questions, feel free to contact the office or submit a request in the resident portal.

Yes, your guest can park in your assigned carport or parking space, provided you have given them permission. Please ensure that the space is not being used by other residents or vehicles during their stay. If you have questions about parking policies, contact the office or submit a request in the resident portal.

Our property does not issue guest parking permits. Guests are welcome to park off-street or behind the residents 2-car garage.

No, there are no specific restrictions on guest parking duration. However, guests must always park in designated guest parking areas. If you have any questions or concerns, please contact the office or submit a request in the resident portal.

Yes, internet and/or cable services are provided by the community and are included in your monthly billing statement. AT&T offers Bulk Internet to our residents at $70/month. You may elect to add additional services directly through AT&T. If you need assistance with setting up your service or have any questions, please contact the office.

No, if internet and/or cable services are provided by the community, you are required to use the community-provided services. If you have any questions or concerns, please contact the office for further clarification.

The following internet and cable providers service the community: AT&T provides Bulk Internet services and you may add services by contacting them directly. You can contact the office for more details on how to set up your service or if you need assistance in doing so.

No, there are no installation fees for the internet and/or cable services provided by the community. The cost of installation, if applicable, would be covered by the community. For any additional questions about fees or service setup, please contact the office.

No, the mail area is not under video surveillance. Residents are encouraged to report any issues through the resident portal. For emergencies or urgent matters, please contact local authorities.

No, currently, we do not have ADA units available. However, our community adheres to all fair housing rules and regulations. For additional information, please contact our office.

Yes, the community offers iron gated private yards in select homes and green spaces for residents.

Yes, our community manages lawn services for private lawns.

Yes, sprinkler services are provided in private yards.

No, you are not permitted to add ground lanterns to your private yard.